How do you handle a difficult person? When we understand that people are largely self-centered, we can appreciate that people exhibit difficult behavior when they are not getting something they want. Using “passive-agressive-people-task” matrix, we discover the intent of “difficult people” may be to “Get things done”, “Get it right”, “Get appreciated”, or simply to “Get along”. It is wisdom to respond to intent and and not react to behavior. #TheImpactFactor

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